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Privacy & Cookie Policy

1. Privacy Policy

Who are we and what is the purpose of this privacy policy?

This privacy policy sets out how REPIC Limited and RESC Limited (“we” or “us”) uses and protects the personal information which you provide to us when you use this website. 

REPIC Limited is registered at Companies House with company registration number 05016750.  RESC Limited is registered at Companies House with company registration number 06355083. REPIC Limited and RESC Limited are both registered as Data Controllers at the Information Commissioner’s Office (“ICO”) in accordance with the Data Protection Act 1998 (the “Act”). The Act defines your rights as an individual in relation to how we use your personal information.  Its purpose is to ensure that organisations like ours do this in a fair and sensible way.  To find out more information about the Act, please visit www.informationcommissioner.gov.uk.

Personal information is information which can identify you as a living individual, whether by itself or when used in conjunction with other information which we hold or are likely to hold.  This privacy policy explains how we use and protect the personal information we collect from you when you use this website. 

If you have any questions about this privacy policy or our use of your personal information please contact us.  Please go to the section “How to contact US” below.  In that section we set out our registered office address, our telephone number and our email address.

What if you are not happy with this privacy policy?

If you do not agree to your personal information being used in accordance with this privacy policy you should not submit your personal information to us through this website.  Please note that you will not be able to purchase compliance services through us unless you submit certain personal information to us so that you may be registered to use this website and so that we can contact you in order to process your application. 

What about updates to this privacy policy?

We may change this privacy policy from time to time by updating this page. You should review this page regularly.  Your continued use of this website after changes have been made to this privacy policy will be taken to indicate that you have read and accepted any changes.  You should not use this website if you are not happy with any changes to this privacy policy and you should tell us if those changes mean that you are no longer happy with the way in which we use your personal data.

What personal information do we collect?
What do we do with personal information which we collect?
Who do we share your personal information with?
Will your personal information be transferred outside Europe?
What if you are using this website from outside the UK?
What about anonymised information?
How do we protect your personal information?
Minors
Linking
Cookies and web beacons
Updating and obtaining access to or copies of your personal information
Direct marketing
Termination of your account and retention of your personal information
How to contact us

What personal information do we collect?

If you register to use certain pages of this website, we will grant you access to those pages. We may collect personal information from you as part of the registration process to use the services we offer; during the course of your use of the services we offer; when we request further information from you from time to time following registration; and in order to obtain your consent to permit direct marketing to be sent to you.  The personal information which we collect from you may include:

  • your name and contact information (such as postal and e-mail address(es) and telephone number(s));
  • information regarding your experiences with our products and services;
  • your user ID and your password (which we will provide you with).  You will be asked to provide your user ID and password every time you login to use this website;
  • your direct marketing contact preferences and consents (please refer to the section “Direct Marketing” below for more information); and/or
  • details of your business and its operations, which may include some personal information.

This list is not exhaustive and it may be updated in the future.  It is a fair reflection of some of the personal information we may currently collect from you.

What do we do with personal information which we collect?

We will use your personal information for legitimate business purposes, for example:

  • to administer this website and our contract or other relationship with you, including in order to provide you with the services we offer on our website;
  • to provide information to third parties, including but not limited to delivery companies, who are involved in providing our services to you;
  • to analyse the way in which you use this website with a view to improving the services we offer, for further information please refer to our Cookies policy below;
  • to deal with and responding to any communication, enquiry or application which you submit to us;
  • to send you direct marketing about our products and services (but only when you provide the appropriate consents to permit this - please refer to the section “Direct Marketing” below); and
  • to comply with our legal, regulatory and other good governance obligations.

This list is not exhaustive and it may be updated in the future.  It is a fair reflection of some of the current purposes for which we may use your personal information collected through this website.

Who do we share your personal information with?

Except as otherwise set out in this section, we will not transfer, disclose, sell, distribute or lease your personal information to third parties (meaning any other person or organisation) unless we have your permission or are permitted to disclose it by law or legal process.

  • We may disclose your personal information to external organisations which provide services to us including (for example) organisations which we engage to conduct marketing and/or research on our behalf and organisations which we use to fulfil a contract concluded with you.  In accordance with the Act, we will impose restrictions and standards in our written contracts with service providers to ensure they keep your personal information secure and use it only for the purposes for which it was provided to them. 
  • We may be required by law or legal process to release your personal information to legal authorities (ie courts, tribunals, police or security services).  In order to maintain the integrity of this website and safeguard the interests of its customers and subscribers, we will comply with any such request.  In addition, we may be required to disclose your personal information to government authorities for tax or other purposes.  In other circumstances we may also decide that there is a genuine reason for us to disclose your personal information to legal authorities and that a disclosure would be justified and lawful under the Act.
  • Your personal information may be passed to and used by all companies in our group.  We would only pass your personal information to those other companies to permit them to process it in order to provide services to us.
  • In addition, there may be circumstances in which it is necessary for us to disclose your personal information to external companies or organisations in order to protect our customers or our own legitimate interests.   Such disclosures would be permitted under the Act provided they were necessary to safeguard those interests and were proportionate bearing in mind your interests.

Will your personal information be transferred outside Europe?

It is unlikely that your information will be transferred outside of Europe, however if we do transfer your personal information to a country outside Europe, we will ensure that we do this in accordance with the Act (for example, by putting in place an appropriate data transfer agreement).  We will do this with a view to ensuring the level of protection which applies to your personal information processed in these countries is similar to that which applies within Europe.

What if you are using this website from outside the UK?

If you are using this website from outside the UK, other laws may apply to the processing of your personal information.  We operate this website from within the UK.  We are not subject to your country’s local laws and this privacy policy may not be compliant with those laws.  You should not submit your personal information to us unless you are happy with this position.

What about anonymised information?

We may also use and disclose information in aggregate (ie so that individual customers cannot be identified) for marketing and strategic development purposes.  That information would not constitute your personal information because you would not be identified or identifiable from it.  This means that neither this privacy policy nor the Act would apply.

How do we protect your personal information?

In order to prevent unauthorised access or disclosure, damage or loss of your personal information, we take suitable physical and electronic, organisational and technical measures to this end, in accordance with our obligations under the Act.  This may include encryption (for example, this website is a secure site and transmissions to and from this site will be encrypted).

You are responsible for maintaining the confidentiality of your user ID and password which relate to your access to certain pages of this website and/or any account you set up with us.  You agree to accept responsibility for all activities which occur in relation to the same.  You should not permit other people to use your user ID or your password.  Please contact us promptly using the details in the section “How to contact us” below if you believe your user ID or password may have been compromised.  We will not be responsible to you if there is unauthorised access to your login details or unauthorised activity on this website as a result of your log-in details becoming known by someone else, unless this was due to our negligence.

Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication.  Personal information communicated through the internet may be intercepted by other people.  We cannot guarantee the security of personal information sent to us through this website.  You accept that you use this website at your own risk.

Minors

This website is not intended for use by minors under the age of 13 and as such we request that minors under the age of 13 do not submit any personal information to us through this website. We recommend that parents and guardians remind their children to handle their personal data securely and responsibly on the internet.

Linking

This website does contain links to other websites.  In addition, other websites outside our control may link to this website.  We are not responsible for the privacy practices and contents of such other websites.  You should exercise caution and look at the privacy statement applicable to the website in question.

Updating and obtaining access to or copies of your personal information

If any personal information which you have provided to us becomes out of date or inaccurate, please let us know by contacting us by email or by post using the details in the section “How to contact us” below. 

If you wish to obtain access to or copies of the personal information which we hold about you please contact us in the same way.  We may charge a nominal fee in order to cover some of our administration costs in responding to your request.  We are permitted to do this under the Act. 

Direct marketing

If your personal information may be used for direct marketing purposes we will make it clear on the relevant pages of this website.  At the same time we will seek your consent to receive direct marketing or we will permit you to opt-out of receiving this (depending on what is required under applicable laws). 

In direct marketing sent by telephone or by e-mail, SMS, voicemail or any other electronic methods we would provide you with a simple way to refuse further direct marketing by the relevant method.  If you refuse further electronic marketing, we would not necessarily remove your personal information from our database(s) but as soon reasonably possible we would note that you have changed your mind.  This means that we may continue to hold your personal information (including your contact details) in a repressed form, in order to ensure that we do not contact you further.

If at any other time you wish to change your mind about receiving direct marketing you may opt-out at any time.  You would do this either by updating your preferences through this website or by contacting us by email or post using the details in the section “How to contact us” below.

Termination of your account and retention of your personal information

In accordance with the Act we will ensure your personal information is not kept longer than necessary for the relevant purpose(s) by us or by any third parties which process it on our behalf.  

We reserve the right to refuse service or terminate your account with us without prior notice.

If we terminate your account or if you cancel your account, we will close it as soon as reasonably possible and will keep your personal information thereafter only for as long as is necessary in case of any legal challenges or other problems.  After that period your personal information will be suppressed in or deleted from our database(s).

 

2. Cookie Policy

Cookies

This section of our policy describes the cookies we use on this site and what we use them for.

Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. They make it easier for you to maintain your preferences on this website, and by seeing how you use our website, we can tailor it to your preferences and measure your use of it. The small number of “cookies” which we use on our website (only 5 in total) do not collect any personal information about you (ie the information we collect through those cookies does not by itself identify you as an individual nor can it be used in conjunction with any other information we hold in order to identify you). We do also currently use Google Analytics to assist us improve our site and further information on the use of Google Analytics is provided below.

Currently we operate an 'implied consent' policy which means that we assume that by continuing to use/visit and interact with us through our site, you are happy with the usage of cookies as set out in this policy.

If you are not happy, then you must not continue to use this site, or you should use it but only after you adjust your browser settings to delete REPIC cookies from your machine (having visited the site) and to block them going forward (although parts of the site may not work in that case and your use of it may be affected), or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.) See below for more information about blocking or deleting cookies.

Cookies used on the Site including for Site Analytics and Performance

REPIC uses cookies, in some cases to provide essential parts of the website to you as well as to analyse the way in which you use this website with a view to improving the services we offer.

One of the cookies we use (PHPSESSID) is only set for a short period of time (it will expire after 30 days) and it is a functional cookie i.e. it is essential for parts of the site to operate and this is referred to in more detail in the table above. This cookie does not collect personal information about you (as described above). You may choose to delete or block this cookie (see above), but if you do some parts of our website may not work.

The only other cookies used by REPIC are Google Analytics cookies. They are persistent cookies ie they remain on your machine/device after a browser session is ended. With our permission a third party, ie Google, uses the information collected to compile reports and to help us to improve the website. These cookies collect information in an aggregated ie anonymous form (ie they do not collect personal information about you), including the number of visitors to the site, where visitors have come to the site from and the pages they visited.. More information is provided on these below.

Google Analytics

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This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

(Full terms can be accessed at http://www.google.co.uk/analytics/tos.html)

Blocking or Deleting Cookies

You may delete and block all cookies from this site, but parts of the site may then not work.

More information on cookies and what they are used for can be found at: http://www.allaboutcookies.org/ Should you choose to delete and block all cookies from this site you can find out how to do this for your particular browser by clicking ‘help’ on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html. However, many of our website features will not function if you disable cookies.

To opt out of being tracked by Google Analytics across all websites click here.

For more information on web-beacons, please visit http://www.allaboutcookies.org/web-beacons/

How to contact us

REPIC Limited, RESC Limited
REPIC House, Waterfold Business Park, Waterfold Bury, Greater Manchester BL9 7BR
0161 272 0001
info@repic.co.uk